UW College of Engineering

College of Engineering Pop-up Shop FAQs

How long is the pop-up shop open?

The College of Engineering pop-up shop is open from Tuesday, September 23 - Tuesday, October 7 at 11:59PST. All purchases must be made in this time period.

What happens after I place my order?

Once the pop-up shop closes at midnight on October 7, we produce the items and ship your order based on the delivery method selected at checkout. All orders are submitted as a bulk order with the factory, after the pop-up shop closes.

How long does it take for my order to ship?

What is your return and exchange policy? What if my apparel doesn’t fit, can I return or exchange it?

Since all items featured on the storefront are custom-made to order with the department logo, we are unable to offer returns or exchanges. Please review the product details and sizing information on each product page before completing your purchase.

What will appear on my credit card statement?

Image Source is hosting this store. Image Source Inc. will show as the merchant on your credit card statement together with the order number UWCOEXXXX.

Can I change my order once it is placed?

Please double check your orders before placing them. Email uwcoemerch@imagesourceteam.com to determine if your order can be changed. Once the store closes, we are not able to make any changes to your order.

Share your product suggestions for the next pop-up shop:

Your participation in this pop-up and feedback about the products listed will help us tailor and improve future offerings. Share your feedback and ideas by emailing coeevent@uw.edu.

Any other questions?

Email your dedicated team at uwcoemerch@imagesourceteam.com for additional help.